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Please note: samples requests are processed at our discretion and handled case by case. Exceptions are considered. Before you make a request, please read information below.
Due to increasing volume in sample requests, MDS Associates has unfortunately been forced to change the supply of free samples for 'new qualified customers'. We understand the need to evaluate a product before comitting to a purchase and will do our best to provide samples under the following conditions:
Sample Request Policy
Established Customers :
- For existing customers who conduct business with us, we will gladly fulfill your sample inquiries to the best of our ability. Please feel free to contact us directly anytime.
New Accounts :
- At this time, we are NOT able to take sample requests over the phone. Samples must be requested via email ([email protected]) , fax (716-668-4486) or use the form below and make sure to include the company name, address, contact name, and phone number.
- Samples will only be considered forcertified businesseswithin the continental USA. We will not furnish samples for private individuals or for charity orgainizations that do not conduct business with us. Samples for 'home businesses' will be at our discretion.
- Any product that costs $15.00+ and is sold by 'Each' or 'Pair' cannot be sent as a sample. You would need to purchase this product and if it doesn't work out, a return or exchange can be processed. Exceptions to this are considered!
- Most samples are sent via the U.S. Postal Service and tracking information is not available. We can ship via UPS and provide tracking information if you can provide a UPS account number or wish to pay the shipping charges.
Unfortunately, not all products on the website can be sampled. These products include, but are not limited to liquid, chemicals, soaps, clothing items, paper products (rolled towels, bath tissue etc.) products with adhesive backings and most cleanroom items. If the product your are requesting comes in different variations, such as styles, sizes, colors etc., we will do our best but cannot guarantee that the sample sent will meet every requirement you requested.
If you have a time sensitive need, please convey this to us, otherwise, please allow at least 5-10 business days for samples to arrive.
For all other inquiries, such as product questions, volume discounts, contract pricing, shipping requests, to place an order or for products not listed please contact us.
*Don't forget to provide the product code number and size (if applicable)!*
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